Perfectly Serviceable, Rebadged and Updated Marriott Courtyard. They're also applicable regardless of the comment's tone. However, I couldnt have been more wrong. Yes, guests have access to a pool and a fitness center during their stay. This is the version of our website addressed to speakers of English in New Zealand. If we find any, we delete them and, if necessary, take action against whoever is responsible. There are more places to choose from in the, courtyard by marriott phoenix camelback hotel phoenix, courtyard phoenix camelback, phoenix courtyard, phoenix marriott, Frequently Asked Questions about Sonesta Select Phoenix Camelback. Business travelers love us for our oversized rooms, friendly service with local insight, meeting room and private lobby workspaces, and convenient location. Yes, pets are typically allowed, but it's always best to call ahead to confirm. Manager and staff were all very helpful. Upon arrival, I was told congratulations, as my husband had called ahead and let the staff know it was our wedding Anniversary., Shopping and food around the hotel were great. You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didnt actually stay there. It was such a rare treat to experience such incredible, kind, caring customer service these days. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. After complaining to the front desk, they sent maintenance up to fix it, yet after claiming it was fixed, it was not, leaving us to go back to the front desk to have them send someone up again, who was able to fix it after an hour. We really liked our stay at this hotel located walking distance from many restaurants and supermarkets. You can hear them too. Our generously sized rooms and well-crafted common areas let you spread out in, get work done, and let go when it's time. Dear Guest, Thank you for taking the time to share your feedback. Our well-equipped fitness center helps you stay on top of your game with free weights, cardio machines and space to stretch out. Residents of the US and its territories only. Submit a request below for information about special rates for your group. Free parking. Please see our partners for more details. All Rights Reserved. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. Dont forget the sunblock. I politely told her that the night manager had approved a late checkout for me at 1pm which she replied that it was now 1:15 so I would still be charged the fee. Route from the hotel's public entrance to, Accessible parking spaces for cars in self-parking facility, Braille and tactile signage is provided for permanent rooms and spaces, Meeting room(s) with assistive listening devices, Mobility/Hearing Accessible Guest Room, One King, Roll-in Shower, Mobility/Hearing Accessible Guest Room, Two Queens, Tub, Mobility Accessible Guest Room, Two Doubles, Roll-in Shower, Mobility Accessible One Bedroom Suite, One King, Tub, Accessible route from public entrance to accessible guest rooms, Roll-in shower or tub with grab bars (specific bathing fixture type is indicated for each room in the room name), Toilets with grab bars and wheelchair height, Accessible route to all parts of the room, 24/7 on-site market offering snacks, drinks, and fresh bites. We are happy that you had a great visit and we look forward to hosting you again the next time your travels bring you back to the Phoenix area. Are Sonesta hotels near Phoenix pet friendly? 1747160,1728280|3,1744610,1736710,1740050|1,1728280|2,1745850|4,1728280|8,1740310,1745850,1720070,1728280,1740050,1720070|1,1735170,1740190,1722120, Sonesta Select Phoenix Camelback (Hotel) (USA) Deals, Personal or sensitive info (e.g. Love golf? Enjoy spacious hotel accommodations featuring plush bedding, a movable desk, and mini fridge to help you feel at home. After waiting a week, I went to the location to follow-up since they had not followed-up. I went to the room phone and called down the front desk to let them know that I was checking out and I was a few minutes behind because of the incident that took place with the coffee machine. Spacious suites, fully fitted kitchens, and delightful hotel amenities turn Phoenix into your temporary home with Sonesta. This property has taken Amenities are in all rooms unless noted otherwise. By this time it was 1pm. But, points for being in a safe, well located place especially if you are shopping! Sonesta Select Phoenix Camelback 3-star property 2101 E Camelback Rd, Phoenix, AZ travelocity Price Guarantee Photos Rooms Reviews Amenities See More Photos 3.9 out of 5 Good! We love your furry friends as much as you do. It was riddled with pee stains, loose change, a cream container, dirt, food crumbs, and a dark stain on the bottom of the mattress. I was so shocked by this interaction that I just started walking straight and did not know the area at all and ended up on a small side street where I started calling Expedia customer service to explain what happened and hopefully could get a refund. Sonesta is proud to invite your cuddly companions and provide special amenities like comfy pet beds, bowls, waterproof mats, and treats at check-in. This was our first time staying in the rebranded Sonesta and unfortunately was nowhere near the level of service that we received at the Courtyard. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. From sports teams to business conferenceseasily book your group travel with us. Dirty bathroom, "missing" items, unprofessional staff, Room was not fully cleaned, bathroom smelled like urine and feces so it had clearly not been fully cleaned. I am the brand new manager at this hotel and I will work to ensure we are handling all situations appropriately moving forward. Facilities of Sonesta Select Phoenix Camelback. Contact our friendly staff; we are at your service. Our pet-friendly hotel offers easy access to Downtown Phoenix, Phoenix College, and the Phoenix Indian Medical Center. Fine for a quick stay and nice that it has a pool and its in a parking lot with restaurants and shopping! Upon arrival, I was told congratulations, as my husband had called ahead and let the staff know it was our wedding Anniversary. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Our casual on-site restaurant offers a selection of healthy, delicious, and indulgent options. Top room amenities include air conditioning, a flat screen TV, and a desk. See more questions & answers about this hotel from the Tripadvisor community. We were placed in room 124, which from the quick inspection, was clean. Well actually the doors have a large crack at the bottom so thats why I could hear everything in the hallway. Prices are the average nightly price provided by our partners and may not include all taxes and fees. The staff was friendly and helpful (Dave and David at the front desk), though we had very little interaction. Entertainment options in the area feature the historic Italianate Wrigley . Yes, free parking is available to guests. Sen, A. Room was fine. Very convenient for me., We really liked our stay at this hotel located walking distance from many restaurants and supermarkets. I was able to walk to get anything I needed. At Sonesta Select, we've designed a space where you can be yourself, one that fits your life on the road. Having said that, once you find it, the employees are friendly and helpful and the room clean. Make sure to NOT leave your belongings in their rooms because it will get taken. Thanks for taking the time provide great feedback of your recent stay. Each review score is between 1 and 10. - Please convey my heartfelt thanks to her, the world needs more people like Nakayla Thomas! The next morning, one of us forgot our room key, and just tried to randomly open the door without it. Please enter a valid email address. Well greet your pet with an arrival letter outlining our local recommendations for a pawsome stay. Top room amenities include air conditioning, a flat screen TV, and a desk. professionalism than this. I had called Sonesta Select on Camelback the night before my arrival and had the pleasure of briefly speaking with Nakayla Thomas. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Our room was facing the wonderful inner courtyard and pool. Extremely hostile and aggressive front desk staff, dirty rooms, SLOW Wi-Fi and exorbitant fees without any explanation apparently are the policies of this hotel. That also inspired other personnel, receptionist and managers alike to act in the same way helpfully, attentively and proactively at all times during this party stay. To see other destinations in the Netherlands, see the rail map. Carillons in Amsterdam. Thanks for taking the time provide great feedback of your recent stay. More details can be found during room selection. He told us 6 am, when really it was 6:30, leaving us without coffee and food for the first day, as we had meetings at 6:30. It was upsetting to know that anyone could walk into our room at any time, and steal valuable belongings. Apply here for this offer. All Rights Reserved. We will ensure to share this with Nakeyla as well. I went to sleep. She is so professional, knowledgeable, friendly and clearly enjoys her position and helping others. Includes $10 daily food and . . 301 Route 17 N, Suite 1150, Rutherford, NJ The most helpful contributions are detailed and help others make better decisions. I came for a visit with some family members. The nightmare continues. Yes, Sonesta hotels in Phoenix are suitable for visitors on business. Longer stays mean more savings. the day manager the next afternoon during checkout. Contemporary Residential-style Hotel designed for business travelers & adjacent to Town & Country Mall. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Wholehearted thanks to this hotel's manager for her true care and open-mindedness. The next day I managed to catch an earlier flight and had the pleasure of meeting Nakayla Thomas at the front desk as my check-in agent. See full disclosure for details. " More By a verified traveler on Thu 18 Mar 2021 The space was perfect for my family to come and visit. Pets are allowed on request. Room types may vary. professionalism than this. Thanks! And our seasonal outdoor pool and whirlpool are fun for the family, with lounge chairs for relaxing while you watch the kids. Miss Thomas's attitude and genuine customer service set the tone for a wonderful stay! A different employee walked past and laughed. Sonesta Select Phoenix Camelback Features, 2101 E. Camelback Road, Phoenix, AZ 85016. Check the hotel page or contact us for rates. Gary United Kingdom Staff 9.1 +37 photos I attached pictures of what the bed looked like, which was disgusting. Nearby attractions include Biltmore Fashion Park (0.9 km), AMC Esplanade 14 (0.8 km), and Bluewater Grill (0.8 km). Its a really beautiful area and hotel. Sonesta Select Phoenix Camelback takes special requests add in the next step! Read our, World Class Caring Customer Service from Miss Thomas, Outstanding customer service! The hotel had little to no visible changes, as it was just slightly rebranded. Looking for an upscale, resort-like experience? Sonesta ES Suites Scottsdale Paradise Valley, Sonesta Select Scottsdale at Mayo Clinic Campus, located at 7300 E Gainey Suites Dr, Scottsdale, located at 6040 N. Scottsdale Rd, Scottsdale, located at 10740 North 90th St, Scottsdale, located at 13444 E. Shea Blvd, Scottsdale, on bookings made at least 7 days in advance, for armed forces veterans and active-duty members. Using first-hand knowledge of the premises, and thinking creatively, the manager even suggested an option that met these needs way better then this hotel guest was able to imagine.